Measure the effectiveness of your campaigns by analyzing the volume, influence and sentiment of customer responses across multiple social media channels. Explore deeper into conversations and understand drivers of positive and negative sentiments.
Identify influential authors leading conversations and shaping opinion about your company, product or brand. Make call center staff more productive by quickly responding to sentiments expressed by customer in different social media channels.
Track the topics driving key conversations, as well as how they relate to your company, product and brand. Reduce call and email volume with timely analysis and rapid response.
Manage all your social profiles in one place. Link all social channels, post messages and track conversations across different devices, thanks to responsive design.
We collects data from your social channels, so you can see where social media activity is happening by country, state or city. You can filter customers by their gender, location, profession and language so you can easily target them with special products or promotions.
Recieve detailed reports on the number of posts, comments, mentions, level of engagement, key influencers in your audience and most importantly precise and detailed sentiment analysis.
Categorize all your posts, messages and content with tags. Track customer reaction to your company, product or brand by examining affinity relationships and evolving topics associated with keywords.
Include any number of employees in customer support. Company and team collaboration improves the speed and quality of responses to the customer.
Your business is at your fingertips no matter where you go! It's what you need to get the job done and stay connected.